Tracking Number Not Updating An automatic email from the Ebay system means your order has been processed, but does not mean it has been shipped. It may take up to 24 hours for the system to update. I purchased by mistake, how do I cancel my order Please contact us as soon as possible. If the item has not been shipped, we can cancel the order for you. If the item has been shipped, you can refuse the parcel and wait for the item to return to us. I received your item but it is not right or is defective Please contact us so we can assist you with this matter.